Performance Pledges of Fixed Broadband Services

The following fixed network operators (FNOs) have published performance pledges for their fixed broadband services. Consumers may access the websites of these FNOs to obtain the information via the following links:

The performance pledges do not represent service "guarantees" of the FNOs. They are intended to give consumers an indication of the normal service quality level of the FNOs concerned. 

Actual performance statistics of the FNOs against the pledges will be published by the FNOs at their respective websites within one month after the end of each quarter.

The performance pledges and the actual performance statistics are information published by the FNOs. Each FNO is held fully responsible for the veracity of the information it publishes. 

Related documents  

Date Title Document
20 Jan 2008 Publication of Performance Pledges by Broadband Internet Service Providers TA Statement PDF format - best viewed with the latest version of Acrobat reader
2 May 2007 Survey on Residential Broadband Internet Access Services

TA Statement PDF format - best viewed with the latest version of Acrobat reader

Survey Report PDF format - best viewed with the latest version of Acrobat reader