General
Guide
to the Use of Telecom Services
A large variety of telecommunications services at competitive prices are offered in Hong Kong. These services differ in price and quality. You need to obtain sufficient information about these services in order to make smart choices and get the best value for money.
This column serves to provide general advice and tips for you to make informed choices and to understand more about your rights as a consumer of telecommunications services.
The growth of the telecommunications industry is rapid. New telecommunications service and technology emerge fast. OFTA will keep on developing this column to provide updated information as and when appropriate for the benefits of consumers.
The tips given here are for your general reference only. You should always check out service details with your service providers and make sure you understand all the items and conditions of your service contracts before subscribing to any telecommunications service.
The Consumer Council (CC) is a statutory body whose main function is to protect and promote consumer interests. You may seek advice from the CC if you have any complaints or enquiries about consumer goods and services. The following are the contact details of the CC:
Telephone: 2929 2222
Fax: 2856 3611
Email: cc@consumer.org.hk
Web Site: http://www.consumer.org.hk
Address: Complaints and Advice Division, Consumer Council, Room 1410, 14/F, Kodak House II, 39 Healthy Street East, North Point, Hong Kong
I. General Advice
II. The following advice is grouped under different service types:
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