Charging of "Peak Hour" and "Non-peak Hour" Calls

In general, operators will use the start time of the call to determine whether a call is charged at "peak hour" or "non-peak hour" rate. It means that even the call starts at "peak hour" and ends at "non-peak hour", the call will be charged at "peak hour" rate. Even most of the time the call falls within the "non peak hour", the call will still be charged at "peak hour" rate. If operators do not follow this general practice, it is acceptable as long as customers are informed. You are advised to check with your service operator on how it charges you on calls straddling a "peak hour" and a "non-peak hour".