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Chapter 1 :	VISION, MISSION AND VALUES
Chapter 2 :	WHAT IS OFTA?
Chapter 3 :	ON THE THRESHOLD OF CHANGE - DIRECTOR-GENERAL'S STATEMENT
Chapter 4 :	EVENT CALENDAR
Chapter 5 :	WORKING FOR THE GREATER BENEFITS OF CONSUMERS
Chapter 6 :	PROMOTING A LIBERALISED TELECOMMUNICATIONS MARKET
Chapter 7 :	MEETING CHALLENGES OF THE INFORMATION AGE
Chapter 8 :	ENSURING A SOUND TELECOMMUNICATIONS PLATFORM
Chapter 9 :	EXCHANGING EXPERIENCES
Chapter 10 :	ASPIRING FOR ORGANISATIONAL EXCELLENCE
Chapter 11 :	FINANCIAL RESULTS
Chapter 12 :	APPENDICES (A-H) Director of Audit's Report Financial Statements Advisory Committees Performance Pledge Work Programme 1999 - 2000 Organisation Chart Licences Issued and Renewed Glossary and Abbreviations