Q1.1	What messages are covered by the UEMO?
Q1.2	Can you give some examples of electronic messages covered by the UEMO?
Q1.3	What are the exemptions?
Q1.4	Does it cover commercial electronic messages sent from overseas?
Q1.5	Am I protected when my mobile has roamed to an overseas network?
Q1.6	Will a message sent by a non-profit making / charitable / religious organization be considered to be commercial in nature and therefore be regulated under the UEMO?
Q1.7	Apart from the UEMO, what other measures are used by the government to control the UEM problem?
Q1.8	What are penalties for these offences?
Q1.9	What is an enforcement notice and what is the penalty if an offender breaches the enforcement notice?
Q1.10	Can I claim damages from the sender who breached the UEMO?
Q1.11	What is an opt-out regime?
Q1.12	There are three legal documents, namely the UEMO, the UEM Regulation ("UEMR") and the Code of Practice("CoP"). How do they fit together?

Q2.1	What are the rules of sending of commercial electronic messages under Part 2 of the UEMO?
Q2.2	What sender information should appear in a commercial electronic message?
Q2.3	Is it okay to provide a P.O. box number as the address?
Q2.4	What unsubscribe facilities should be provided?
Q2.5	If I made an unsubscribe request to a sender, when should he/she stop sending me further commercial electronic messages?
Q2.6	In what language should I provide the sender information and the unsubscribe facility statement be provided in the message?
Q2.7	Is there any requirements on the presentation of sender information and unsubscribe facility statement?
Q2.8	Is it a breach if an unsubscribe request is made by calling a telephone number many times, but the line is busy all the time?
Q2.9	How should a sender record the unsubscribe requests?

Q3.1	What is meant by unscrupulous techniques to reach out to more recipients?
Q3.2	What are the requirements on the technical infrastructure from which the messages are sent?
Q3.3	What is address harvesting?
Q3.4	What are dictionary attack and brute force attack?
Q3.5	Why does the UEMO prohibit the use of scripts to register five or more email accounts?
Q3.6	What is an open relay and why is it a problem?

Q4.1	What is meant by fraud and other illicit activities related to sending of multiple commercial UEM?

Q5.1	I am receiving commercial electronic messages, what can I do about these?
Q5.2	What should I do if I received a person-to-person marketing call?
Q5.3	What should I do if I received phishing emails?
Q5.4	Should I complain or reply to the sender in order to avoid receiving further commercial electronic messages?
Q5.5	How to report suspected breach of the Ordinance?

Q1.1	What are the Do-not-call Registers for?
Q1.2	Which government department administers the Do-not-call Registers?
Q1.3	What is the fee of registering a number in Do-not-call Registers?
Q1.4	How many registers are there?
Q1.5	What is the effect of registering my number in a Do-not-call Register?
Q1.6	Do-not-call Register and Consent, which comes first? And how can I withdraw my consent from individual sender?
Q1.7	After I have successfully registered my telephone number, when will the protection commence so that I will not receive any more unsolicited commercial electronic messages?
Q1.8	How is working day counted in the UEMO?
Q1.9	How long will numbers remain valid in Do-not-call Registers?
Q1.10	What information is contained in Do-not-call Registers?

Q2.1	How can I register my number in the do-not-call-register?
Q2.2	When will I be able to register my number in the Do-not-call Registers?
Q2.3	I realise that outgoing calls made from my residential fixed line number do not have any calling number display. What should I do so that I can register my number in the Do-not-call Registers?
Q2.4	I have previously requested my telecommunications service provider to withhold my outgoing calling number display. What should I do so that I can register my number in the Do-not-call Registers?
Q2.5	Can prefix 8 personal numbers be registered in Do-not-call Registers?

Q3.1	I am using a fixed phone which cannot support the correct calling number display in making outgoing calls. In that case, how can I register my telephone number?
Q3.2	If I am not able to receive the returned call in the call-back arrangement, will the system retry? How many times will the system retry?
Q3.3	I wish to register my electronic fax mailbox number in the Fax Register. However, I cannot make outgoing calls from my fax mailbox number and it cannot answer incoming calls in a call-back arrangement. In that case, how can I register my fax mailbox number in the Fax Register?
Q3.4	I wish to register my fax number in the Fax Register. However, my fax machine does not have a handset for me to make a telephone call. In that case, how can I register my fax number in the Fax Register?
Q3.5	In the fax-back arrangement, if I did not receive the fax page containing the authentication code, will my registration be successful?
Q3.6	Can I register my fixed line number and mobile number in the Fax Register?

Q4.1	How can I check if my number is registered in a Do-not-call Register or not?
Q4.2	How can I cancel/withdraw the registration of my number in a Do-not-call Register?
Q4.3	After registration, I have my telephone number ported from one operator to another, do I need to re-register this number again?
Q4.4	I have terminated the service of my telephone number, do I need to cancel my registered number from the Do-not-call Registers?
Q4.5	If I do not want to put my number on any do-not-call registers, how can I stop senders from sending commercial electronic messages to me?
Q4.6	I am using a pre-paid SIM mobile number. Can I register my pre-paid SIM mobile number?
Q4.7	Can someone download the Do-not-call Registers in order to find out valid telephone or fax numbers and send out commercial electronic messages to the numbers?
Q4.8	If my telephone set does not support tone dialling, how should I register my telephone number?
Q4.9	Apart from calling the registration hotline, can I do online registration?