OFFICE OF THE TELECOMMUNICATIONS AUTHORITY
Post (1) Customer Service Officer (Non-Civil Service Vacancy)
Salary: HK$12,000 - $17,000 per month depending on qualifications and experience
Entry Requirements:
| (A) |
(i) | a bachelor degree from a Hong Kong university, or equivalent; |
| (ii) | Level 3 (“Grade D” before 2007) or above in Chinese Language and English Language (“Syllabus B” before 2007) in the Hong Kong Certificate of Education Examination, or equivalent; and |
| (iii) | at least 2 years' experience in customer service and/or complaint handling; |
OR |
| (B) |
(i) | a pass in 2 subjects in the Hong Kong Advanced Level Examination, or equivalent; |
| (ii) | Level 3 (“Grade D” before 2007) or above in Chinese Language and English Language (“Syllabus B” before 2007) in the Hong Kong Certificate of Education Examination, or equivalent, plus a pass in 1 other subject; and |
| (iii) |
at least 4 years' experience in customer service and/or complaint handling. |
Note:
Candidates should:
| (A) |
have a positive attitude and confidence in handling complicated complaint cases; |
| (B) |
be able to work under pressure; |
| (C) |
speak fluent English and Cantonese and have a general knowledge of Putonghua; |
| (D) |
have good knowledge of the use of computer software such as Word, Excel and E-mail; |
| (E) |
capable of English and Chinese word processing at a speed preferably of 30 and 20 w.p.m. respectively; and |
| (F) |
preferably have knowledge about the local telecommunications services. |
Selected candidates will be required to attend a written test in both English and Chinese as well as a typing test.
Duties:
| The Customer Service Officer will be responsible for: |
| |
(A) |
handling consumer complaints against telecommunications operators and answering public enquiries in both verbal and written forms. He/She will also need to coordinate with internal officers and prepare replies;
|
| |
(B) |
performing general office duties; and |
| |
(C) |
dealing with reception counter duties. |
Post (2) Administrative Assistant
(Non-Civil Service Vacancy)
Salary: HK $9,000 per month
Entry requirements:
| |
(A) |
Level 2 (“Grade E” before 2007) or above in Chinese Language and English Language (“Syllabus B” before 2007) and passes in three other subjects in the Hong Kong Certificate of Education Examination, or equivalent;
|
| |
(B) |
English and Chinese word processing speed preferably at 30 and 20 w.p.m. respectively (note: selected candidates will be required to attend a typing test);
|
| |
(C) |
have good knowledge of computer software such as Word, Excel, PowerPoint and e-mail usage;
|
| |
(D) |
at least 1 year relevant working experience; and |
| |
(E) |
working knowledge of Putonghua is an advantage. |
Duties:
The Administrative Assistant will be deployed on clerical and secretarial duties relating to one or a combination of the following aspects: general administrative support, secretarial services, record management, processing licence applications, statistics compilation, handling complaints/public enquiry, manning reception counters etc.
|
Post (3) Outdoor Assistant (Non-Civil Service Vacancy)
Salary: HK $450 per day (on 9 hours net per day)
Entry Requirements:
| |
(A) |
secondary 5, with basic knowledge in English; |
| |
(B) |
holding valid driving licence (Hong Kong Driving Licence Class Code (1 & 2)) for at least 5 years; |
| |
(C) |
preferably hold valid Certificate of Registration of Electrical Worker (Grade A); and
|
| |
(D) |
at least 1 year driving duty experience (in particular with passengers) in the past two years is an advantage.
|
Notes :
| |
(A) |
an Outdoor Assistant may be required to work shifts;
|
| |
(B) |
please attach documentary proof of meeting the requirements at (B) and (C) above to the application form; |
| |
(C) |
selected candidates will be required to attend a simple trade test; |
| |
(D) |
selected candidates may be required to provide a copy of the Certificate of Previous Conviction Record issued by the Hong Kong Police Force; and |
| |
(E) |
before appointment, the candidate should get a pass in the driving test for the Government Driving Permit. |
Duties:
The Outdoor Assistant will be responsible for: |
| |
(A) |
performing driving duty for conveying passengers and delivering of documents; |
| |
(B) |
cleansing and the maintenance of vehicle; and |
| |
(C) |
minor office clerical duties and general office work as directed. |
Terms of Appointment:
Selected candidates will be appointed on:
| (A) |
two-year non-civil service contract (NCSC) terms for post (1);
|
| (B) |
one-year NCSC terms for Post (2); and
|
| (C) |
3-month probation and subsequently one-year NCSC terms for Post (3).
|
Renewal of contract will be subject to the candidate's performance and the service need of OFTA. A gratuity may be granted if the contract is satisfactorily completed. Such gratuity, plus any contribution made by the Government to a Mandatory Provident Fund (MPF) Scheme in respect of the appointee as required by the MPF Schemes Ordinance, will be equal to 10% of the total basic salary drawn during the contract period. Rest days, statutory holidays, annual leave, maternity leave, sickness allowance, where appropriate, will be granted on terms not less favourable than the provisions of the Employment Ordinance.
How to Apply: Application forms [G.F. 340 (Rev. 3/2008)] are obtainable from any Public Enquiry Service Centres of District Offices, Home Affairs Department or any Job Centres of the Employment Services Division, Labour Department. The form can also be downloaded from the Civil Service Bureau's web site ( http://www.csb.gov.hk ). Applicants must attach a separate sheet to the application form setting out the employment records, as well as a detailed account of their relevant experience and skills. Please state the post applied for on the envelope. The Completed G.F. 340 form should reach the address below on or before the closing date for application. Candidates who are selected for interview will normally receive an invitation in about six to eight weeks from the closing date for application. Those who are not invited for interview may assume that their applications are unsuccessful. For enquiries, please call the telephone number indicated.
Address and Enquiry Tel: Personnel Section, Office of the Telecommunications Authority, 29/F, Wu Chung House, 213 Queen's Road East, Wanchai, Hong Kong (for Post (1) & (3): 2961 6720 and Post (2): 2961 6364).
Closing Date for Application: 23 March 2010
Newspaper Advertised: Recruit (9.3.2010 and 16.3.2010)
General Notes:
-
non-civil service vacancies are not posts on the civil service establishment. Candidates appointed are not on civil service terms of appointment and conditions of service. Candidates appointed are not civil servants and will not be eligible for posting, promotion or transfer to any posts in the Civil Service;
- candidates appointed must be permanent residents of the Hong Kong Special Administrative Region unless specified otherwise;
- the entry pay, terms of appointment and conditions of service to be offered are subject to the provisions prevailing at the time the offer of appointment is made;
- it is Government policy to place people with a disability in appropriate jobs wherever possible. If a disabled candidate meets the entry requirements, he/she will be invited to attend the selection interview/written examination without being subject to any further shortlisting criteria;
- holders of academic qualifications other than those obtained from Hong Kong institutions/Hong Kong Examinations and Assessment Authority may also apply but their qualifications will be subject to assessments on equivalence with the required entry qualifications. They should submit copies of their official transcripts and certificates by mail to the above enquiry address; and.
- non-civil service vacancies information contained in this column is also available on the ‘GovHK' on the internet at http://www.gov.hk.
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